Last updated - 18th April 2005
1. Your right to cancel.The consumer ( known as you) in accordance with the UK distance selling regulations has the right to cancel an order which has been placed by mail-order or via the internet. You have seven days from the date you received the goods or service to notify S Schwartz Ltd ( known as us), in writing, that you wish to cancel your order. You are responsible for the return of any goods supplied to you and you are responsible for the cost of returning the goods to us. The goods must be received by us in their original packaging and they must be unused. Your original receipt/invoice must be included with the goods. A refund of the full purchase price, excluding postage charges will be made with in 30 days of receipt of goods. This is a UK only right to cancel and does not apply to non UK consumers.
2. Return of Goods.
Return of goods will only be accepted under the following conditions: i. Faulty goods. Faulty or defective goods may be returned for either a refund, an exchange, a credit note or a reduction in the purchase price. Faulty goods will not be accepted if you damage the goods yourself or they have been subject to normal wear and tear. All goods are subject to a one year guarantee. If a fault occurs within 12 months from the date of purchase the original cost of the goods will be refund or the goods will be repaired or replaced.
3. Delivery of Goods.
Delivery of your goods will be as following: i. In stock items will be delivered within 7 working days.(in exceptional circumstances stock items will be delivered within 30 days) ii. Non stock items will be delivered within 30 days. (in exceptional circumstances your order may take longer than 30 days, if this occurs you will be notified and you maybe offered a substitute, if your goods will take longer than 30 days you have the option of cancelling your order.).
4. Refunds.Refunds will only be issued in the following circumstances: i. When you are exercising your right to cancel your order under the 7 day cancellation period. If you request a refund after the 7 day cooling off period , and the goods are not faulty you will not be entitled to a refund. You may however request an exchange or a credit note. ii. When the goods are faulty. If your goods are faulty you may request a refund, If the goods are damaged or subject to normal wear and tear you will not be entitled to a refund. Refunds will not be issued against goods where you have simply changed your mind about wanting the goods. You are responsible for the cost of returning the goods to us when claiming a refund. The goods must be returned in their original packaging , with the original receipt.
5. Currency.
All prices stated in the catalogue , on the website or by a company representative are in Great Britain Pounds (GBP). If you purchase goods via our catalogue, website or via a company representative you will be quoted a price in GBP. If you are purchasing from overseas your credit card will be debited in your local currency. It is your responsibility to check what the goods you have purchased will cost in your own currency. You are not eligible for a refund if you are not aware of the cost of the goods in your own currency. Once you have placed your order you have entered into a contractual agreement to purchase the goods in GBP. We are not responsible for any changes in exchange rates or for any charges made to you by your credit card company for the exchange of currency.
6. Statutory Legal Rights.
UK consumer law is the applicable law governing the sale of goods by S Schwartz Ltd, via mail-order, in person and via the internet. A copy of your UK statutory consumer rights can be obtained from TRADING STANDARDS CENTRAL. www.tradingstandards.gov.uk or from THE OFFICE OF FAIR TRADING. www.oft.gov.uk.
7. Purchase of goods.
When you purchase goods or services either in person, by mail-order or via the internet you are entering into a legally binding contract. The contract requires us to supply the goods in a working order and as stated in the product description to you within 30 days. You are required to pay for the goods which you ordered before you receive them, providing they are in full working order and are as per the product description. Refusal to pay for goods or cancellation of your order after 7 working days of receipt is a breach of contract and we are entitled to claim compensation for any loss of profit resulting from your breach of contract.
8. Complaints procedure.
Should you have a complaint about a product or service provided by us you must adhere to the following procedure:
i. Contact the customer services department via phone on 0208 795 5070 or via post to S.Schwartz Ltd. Unit 36, Stadium Business Centre, North End Road, Wembley, Middlesex. HA9 0AT. ii. If your complaint is not deal with to your satisfaction within 30 days you may contact the director on the above number and address. iii. Should your complaint remain unresolved you may write to the managing director at the above address. ( you will not be able to put a complaint to the managing director in person or via telephone). iv. If your complaint fails to reach a satisfactory agreement you may wish to contact your local trading standards office or office of fair trading for arbitration.